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Help & FAQs
Getting Started
Your customer account is created when you book your first cleaning. From there, you can manage your appointments and account information online.
We serve Austin and surrounding communities. Enter your address when booking to confirm availability in your area.
Our standard cleaning covers the essential areas of your home, including kitchens, bathrooms, bedrooms, living areas, floors, and general dusting. Additional services, such as cleaning inside the refrigerator or oven, can be added during booking.
Pricing is based on the details of your home and the service you select. Enter your information on our booking page to see your price before scheduling.
Yes. Our cleaning professionals arrive with the supplies and equipment needed to complete your service. If you have special product requests or preferences, let us know before your appointment and we’ll do our best to accommodate them.
Absolutely. Available extras can be selected when booking. If you have a special request that isn’t listed, contact us before your appointment and we’ll let you know if we can accommodate it.
Pricing & Policies
Enter your valid promotional code during booking. Any eligible discount will be reflected in your total before you complete your booking.
Manage Your Account
Access the customer login from our website to view and manage your account, bookings, and account information.
Select “Forgot Password” on the customer login page, enter the email address associated with your account, and follow the instructions to reset your password.
Log into your customer account to view and update your saved address information.
Log into your customer account to manage your saved payment information.
Visit our booking page to choose your service and schedule your cleaning online. If you need help with your booking, give us a call at (512) 309-7355.
Trust & Safety
We carefully select cleaning professionals with reliability, professionalism, and quality in mind. Cleaning professionals are screened and background checked before providing services through Groundwave.
If something doesn’t go as expected, please contact us as soon as possible. Our team will review the situation and work with you to make it right.
Yes. Payments are processed securely through our online booking and payment system. We take the protection of your personal and payment information seriously.
Your satisfaction matters to us. If something was missed during your cleaning, contact us within 24 hours of your appointment. We’ll review your concerns and, when appropriate, arrange a re-clean of the areas that were missed.
Because cleaning is a service that has already been performed, payments are generally non-refundable. If you’re unhappy with your cleaning, please contact us within 24 hours so we can review your concerns and work toward an appropriate resolution.