Terms of Service
Groundwave Cleaning Texas LLC
Last Updated: August 27, 2026
Welcome to Groundwave Cleaning Texas LLC. By booking or receiving a service through our website, by phone, or through an approved booking platform, you agree to these Terms of Service.
These Terms are intended to provide a clear understanding between Groundwave Cleaning Texas LLC (“Groundwave Cleaning Texas,” “we,” “us,” or “our”) and our customers regarding services, scheduling, payments, cancellations, property access, and other service expectations.
1. Services
Groundwave Cleaning Texas LLC provides residential cleaning services in Austin, Texas and surrounding service areas.
Services may include, but are not limited to:
- Standard house cleaning
- Deep cleaning
- Move-in / move-out cleaning
- Recurring cleaning services
- Additional cleaning services or add-ons offered during booking
Service availability may vary by location, property, and appointment.
Specific service details and available add-ons are provided during the booking process.
2. Booking and Scheduling
Appointments may be scheduled through our website, by phone, or through approved booking platforms.
By booking a cleaning service, you agree to provide accurate and complete information regarding your property and cleaning needs, including when applicable:
- Home size
- Number of bedrooms and bathrooms
- Type of service requested
- Condition of the home
- Pets in the home
- Access instructions
- Requested add-on services
Incomplete or inaccurate information may affect the time, scope, availability, or price of the service.
Appointment times are estimates and may be affected by traffic, previous appointments, weather, or other circumstances outside our reasonable control. We will make reasonable efforts to communicate significant delays.
3. Pricing
Service pricing is based on factors that may include:
- Home size
- Number of bedrooms and bathrooms
- Type of cleaning service
- Condition of the home
- Selected add-ons or special requests
Pricing displayed during booking is based on the information provided by the customer.
If the actual condition, size, or service requirements of the property differ significantly from the information provided at booking, additional charges or adjustments to the scope of service may be necessary.
When reasonably possible, we will communicate material pricing changes before performing work beyond the originally booked scope.
4. Payment
Payment is due upon completion of service unless otherwise stated or agreed.
A valid payment method may be required to reserve an appointment.
By providing a payment method, you authorize Groundwave Cleaning Texas LLC and its payment service providers to process charges associated with your booking, including completed services and any applicable cancellation, lockout, or other fees described in these Terms.
Accepted payment methods may include major credit cards and other payment methods supported through our booking and payment systems.
5. Cancellation and Rescheduling Policy
We require at least 24 hours’ notice to cancel or reschedule an appointment.
Cancellations or rescheduling requests made less than 24 hours before the scheduled appointment may be subject to a cancellation fee of up to 50% of the scheduled service price.
Same-day cancellations, last-minute cancellations after a cleaning professional has been dispatched, or failure to provide access to the property may result in a lockout fee or charge of up to the full scheduled service price.
We understand that unexpected circumstances happen and may consider exceptions at our discretion.
6. Access to the Property
Customers are responsible for ensuring that cleaning professionals can safely access the property at the scheduled appointment time.
Customers should provide any necessary entry instructions, access codes, keys, gate information, parking instructions, or other relevant information before the appointment.
If our cleaning professionals cannot access the property, or access is significantly delayed, we may shorten, reschedule, or cancel the service.
If access is delayed by more than 20 minutes, a lockout or cancellation fee may apply.
7. Satisfaction Guarantee
Your satisfaction is important to us.
If something was missed during your cleaning, please contact us within 24 hours after completion of the service and provide information about the areas of concern.
We will review your concerns and, when appropriate, arrange a re-clean of the areas that were missed.
Re-clean requests are intended to address areas included within the scope of the original service and do not include additional services, areas, or tasks that were not part of the original booking.
Requests submitted more than 24 hours after completion of service may not qualify for a complimentary re-clean.
Because cleaning services have already been performed, payments are generally non-refundable. If you are dissatisfied with a service, please contact us so we can review the circumstances and work toward an appropriate resolution.
8. Damage, Breakage, and Valuable Items
Our cleaning professionals are expected to exercise reasonable care while working in your home.
If you believe damage occurred during your cleaning, please notify us as soon as reasonably possible, preferably within 24 hours of the appointment, so we can investigate the matter.
Groundwave Cleaning Texas LLC is not responsible for damage resulting from circumstances including:
- Normal wear and tear
- Pre-existing damage or deterioration
- Improperly installed, secured, or mounted items
- Items that are already broken, loose, unstable, or damaged
- Fragile, valuable, collectible, or irreplaceable items that were not disclosed before service
- Manufacturer defects or ordinary deterioration of surfaces, fixtures, furnishings, or appliances
Customers are encouraged to secure or remove jewelry, cash, collectibles, fragile items, important documents, and other high-value or irreplaceable property before service.
9. Pets
We are happy to clean homes with pets.
Customers are responsible for ensuring pets are appropriately secured when necessary for the safety of the pet and the cleaning professional.
Please notify us before your appointment of any pets that may affect access to or safe performance of the service.
If a pet presents a safety risk or prevents a cleaning professional from safely completing the service, we reserve the right to discontinue or modify the service.
10. Safety and Service Conditions
We reserve the right to decline, modify, or discontinue service when conditions present a health or safety risk or fall materially outside the scope of the service booked.
Examples may include:
- Excessive or unsafe clutter
- Biohazards or bodily fluids
- Pest or insect infestations
- Hazardous materials or chemicals
- Unsafe structural conditions
- Aggressive animals
- Illegal substances or activities
- Other conditions that reasonably present a risk to cleaning professionals
If service cannot safely be performed because of conditions at the property, cancellation or other applicable fees may still apply.
11. Recurring Services
Recurring cleaning services may be available on weekly, biweekly, monthly, or other schedules offered through our booking system.
Recurring customers may receive pricing or scheduling benefits when offered.
Customers may pause, reschedule, or cancel recurring services subject to the cancellation and rescheduling requirements described in these Terms.
Pricing for recurring services may change over time. We will make reasonable efforts to notify affected customers of material pricing changes before their next applicable service.
12. Cleaning Professionals
Groundwave Cleaning Texas LLC may fulfill cleaning services through qualified cleaning professionals or independent service providers.
Cleaning professionals are expected to meet Groundwave Cleaning Texas standards relating to professionalism, reliability, and service quality.
Customers should direct questions, complaints, scheduling changes, payment issues, or requests concerning a Groundwave booking to Groundwave Cleaning Texas LLC, rather than making separate arrangements regarding a Groundwave booking directly with a cleaning professional.
13. Limitations of Service
Cleaning results may vary depending on the age, condition, material, maintenance history, staining, buildup, or prior damage of surfaces and items within the property.
We cannot guarantee that all stains, discoloration, buildup, odors, mold, mineral deposits, permanent damage, or other conditions can be completely removed through normal cleaning.
Cleaning professionals are not required to perform tasks that they reasonably believe could damage property or create a health or safety risk.
14. Limitation of Liability
To the fullest extent permitted by applicable law, Groundwave Cleaning Texas LLC will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or relating to the use of our services.
To the fullest extent permitted by applicable law, Groundwave Cleaning Texas LLC’s aggregate liability for a claim arising from a particular cleaning service will not exceed the amount paid by the customer for the service giving rise to the claim.
Nothing in these Terms is intended to limit liability that cannot legally be limited or excluded under applicable law.
15. Communications
By providing your email address or phone number in connection with a booking, you agree that we may contact you regarding your inquiry, appointment, account, scheduling, service updates, customer support, and other communications reasonably necessary to provide the requested service.
Text message and data rates may apply.
Where required, promotional or marketing communications will be subject to separate consent and applicable opt-out requirements.
16. Changes to These Terms
We may update or modify these Terms of Service from time to time.
Changes will be posted on this page along with an updated “Last Updated” date.
Changes will apply prospectively from their effective date unless otherwise required by law.
17. Governing Law
These Terms and any dispute arising from or relating to them or the services provided by Groundwave Cleaning Texas LLC will be governed by the laws of the State of Texas, without regard to conflict-of-law principles, except where applicable law requires otherwise.
18. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in full force and effect to the extent permitted by law.
19. Contact Us
If you have questions about these Terms of Service, please contact:
Groundwave Cleaning Texas LLC
Austin, Texas
Phone: (512) 309-7355
Email: support@groundwavetexas.com
Website: groundwavetexas.com