Privacy Policy
Last updated: August 27, 2026
This Privacy Policy describes the policies and procedures of Groundwave Cleaning Texas LLC regarding the collection, use, and disclosure of your information when you use our services and website. It also explains your privacy rights and how your information is protected.
We use your Personal Data to provide and improve our services. By using our services, you acknowledge the collection and use of information as described in this Privacy Policy.
Interpretation and Definitions
Interpretation
Words with an initial capital letter have meanings defined under the following conditions. These definitions have the same meaning whether they appear in singular or plural.
Definitions
For purposes of this Privacy Policy:
Account means a unique account created for you to access our services or portions of our services.
Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interests, or other securities entitled to vote for directors or other managing authority.
Company (referred to as either “the Company,” “We,” “Us,” or “Our”) refers to Groundwave Cleaning Texas LLC, located in Austin, Texas, United States.
Cookies are small files placed on your computer, mobile device, or other device that may contain information about your activity on a website.
Device means any device that can access our services, such as a computer, mobile phone, or tablet.
Personal Data means information that relates to an identified or identifiable individual.
Service refers to the services provided by Groundwave Cleaning Texas LLC and the Website.
Service Provider means any natural or legal person that processes data on behalf of the Company or assists the Company in providing or supporting its services.
Usage Data refers to data collected automatically, either generated through use of the Service or from the Service’s infrastructure.
Website refers to the Groundwave Cleaning Texas website, accessible at groundwavetexas.com.
You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide personally identifiable information that can be used to contact or identify you. This information may include, but is not limited to:
- Email address
- First and last name
- Phone number
- Address, city, state, and ZIP/postal code
- Usage Data
Usage Data
Usage Data may be collected automatically when you use the Service.
Usage Data may include information such as your Device’s Internet Protocol address (IP address), browser type and version, pages of our Website that you visit, the date and time of your visit, time spent on those pages, unique device identifiers, and other diagnostic information.
When you access the Service through a mobile device, we may automatically collect certain information, including the type of mobile device you use, your mobile operating system, mobile browser type, IP address, unique device identifiers, and other diagnostic information.
We may also collect information that your browser sends whenever you visit our Website or access our Service.
Tracking Technologies and Cookies
We may use Cookies and similar tracking technologies to track activity on our Website, remember preferences, improve functionality, and analyze use of our Service.
Technologies we may use include:
Cookies or Browser Cookies. A cookie is a small file placed on your Device. You may instruct your browser to refuse Cookies or notify you when a Cookie is being sent. However, certain portions of the Website may not function properly if Cookies are disabled.
Web Beacons. Certain sections of our Website or emails may contain small electronic files, sometimes referred to as web beacons, pixels, or similar technologies, that allow us or our Service Providers to understand Website and email activity.
Cookies may be either Session Cookies, which are deleted when you close your browser, or Persistent Cookies, which remain on your Device for a period of time.
We may use Cookies for purposes including:
Necessary / Essential Cookies
These Cookies help provide functionality necessary for the Website and services requested by you.
Cookie Preference Cookies
These Cookies may remember choices you make regarding Cookies and similar technologies.
Functionality Cookies
These Cookies allow us to remember certain preferences and provide a more convenient experience when you use our Website.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including providing cleaning services and monitoring use of our Website.
- To manage your Account, including registration and access to customer account functionality.
- To perform our agreement with you, including processing and managing cleaning appointments and other services you purchase or request.
- To contact you by email, telephone, SMS, or other electronic communications regarding bookings, service updates, account information, customer support, and other communications related to services you request from us.
- To provide marketing communications, such as information about services, promotions, or offers, where permitted by applicable law and subject to applicable consent and opt-out requirements.
- To manage your requests, including questions, customer service requests, and other communications.
- For business transfers, including evaluating or conducting a merger, sale, restructuring, reorganization, or transfer of some or all of our business or assets.
- For other business purposes, such as data analysis, identifying usage trends, evaluating marketing effectiveness, improving our services, and improving the customer experience.
Sharing Your Personal Information
We may share your Personal Data in the following circumstances:
- With Service Providers: We may share information with trusted Service Providers that assist us with our Website, booking system, payment processing, communications, analytics, customer support, and other business operations.
- For business transfers: We may share or transfer information in connection with, or during negotiations concerning, a merger, sale of assets, financing, acquisition, restructuring, or similar business transaction.
- With Affiliates: We may share information with our Affiliates, subject to this Privacy Policy and applicable law.
- With business partners: We may share information with business partners when necessary to provide services or promotions to you.
- With your consent: We may disclose Personal Data for other purposes when you have provided consent.
- Third-party software and platforms: We may use third-party booking, payment, communication, website, analytics, and other technology providers. These providers may process Personal Data as necessary to provide their services to us.
Retention of Your Personal Data
The Company will retain Personal Data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including as necessary to comply with legal obligations, resolve disputes, maintain appropriate business records, and enforce our agreements and policies.
Usage Data may generally be retained for a shorter period unless the information is needed to improve security or functionality or we are legally required to retain it for a longer period.
Transfer of Your Personal Data
Your information, including Personal Data, may be processed at the Company’s operating locations and in other places where our Service Providers or other parties involved in processing are located.
This means information may be transferred to and maintained on systems located outside of your state, province, country, or other governmental jurisdiction, where privacy laws may differ.
We take reasonable steps designed to ensure that Personal Data is handled securely and in accordance with this Privacy Policy.
Accessing, Correcting, and Deleting Your Personal Data
You may request access to, correction of, or deletion of certain Personal Data we maintain about you.
Our Service may also allow you to update certain information by signing into your Account and accessing available account settings.
You may contact us to request access to, correction of, or deletion of Personal Data you have provided to us.
Please note that we may retain certain information when necessary or permitted for legal, security, fraud-prevention, accounting, dispute-resolution, or other legitimate business purposes.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition, restructuring, financing, or sale of assets, Personal Data may be transferred as part of that transaction. Where required, we will provide appropriate notice regarding material changes affecting your Personal Data.
Law Enforcement
Under certain circumstances, the Company may be required to disclose Personal Data if required by law or in response to valid legal requests from public authorities, courts, or government agencies.
Other Legal Requirements
The Company may disclose Personal Data when it reasonably believes disclosure is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent, detect, or investigate potential wrongdoing involving the Service
- Protect the safety of users, customers, service providers, or the public
- Protect against legal liability
Security of Your Personal Data
The security of your Personal Data is important to us. However, no method of transmission over the Internet or method of electronic storage is completely secure.
While we use commercially reasonable measures designed to protect Personal Data, we cannot guarantee absolute security.
Children’s Privacy
Our Service is not directed to children under the age of 13, and we do not knowingly collect Personal Data directly from children under 13.
If you are a parent or guardian and believe that a child has provided Personal Data to us, please contact us. If we become aware that we have collected Personal Data from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
SMS Communications
By providing your phone number in connection with a booking, inquiry, or service request, you may receive service-related text messages from Groundwave Cleaning Texas LLC, including appointment confirmations, scheduling updates, service reminders, customer service communications, and other messages related to services you request.
Message and data rates may apply. Message frequency may vary.
You may opt out of text messages by replying STOP. For assistance, reply HELP or contact us at support@groundwavetexas.com.
Consent to receive marketing text messages, where applicable, is not a condition of purchasing our services. Marketing communications are subject to any additional consent requirements presented when you opt in.
Links to Other Websites
Our Website may contain links to websites or services that are not operated by us.
If you follow a third-party link, you will be directed to that third party’s website or service. We encourage you to review the privacy policies of third-party websites and services you use.
We do not control and are not responsible for the privacy practices, content, or policies of third-party websites or services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will post the updated Privacy Policy on this page and update the “Last updated” date at the top.
Where required by applicable law, we may provide additional notice regarding material changes.
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, you can contact Groundwave Cleaning Texas LLC:
Email: support@groundwavetexas.com
Website: groundwavetexas.com/contact/
Phone: (512) 309-7355